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So I be been dealing with Musikraft over the past 10 years and sent back a replacement neck I bought a couple of years back. The nut on the truss Rod apparently was stripped during an adjustment. I’m 65 years old have owned numerous guitars and parts necks, so I’m not new to the game of adjusting a neck.
I sent it back after having several qualified people look at it as well. They all agreed the truss Rod was sunk to deep in the channel to access it properly with the 4 mm tool. I just heard back from Musikraft and they claim it was routed properly and I am the culprit and they take no responsibility at all!
There remedy was to offer me a new neck for 20% off of their usual price of a new neck.
All I can say is I’m done dealing with bad actors. This neck should have never stripped out so easily in the first place, And secondly long term customers are entitled to better service and quality of parts in the first place.
Hope none of you encounter such a bad business as well!
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such a big warning for a single bad part ... do you have got nothing else to do but shit on
a manufacturers name for next to nothing ?
I am so tired of this kind of behaviour.
really.
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Actually I feel manufacturer’s should stand behind their workmanship or poor quality offerings. The amount if it’s several hundred dollars or thousands is irrelevant. I’ve owned numerous guitar necks from Musikraft in the past and present.
So to see how they handle their complaints is quite telling.And it’s a heads up warning for future consumers when choosing a guitar neck.
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I know musikraft slowed down production during the pandemic and started ramping back up recently so i think there's probably some volatility. I love their necks and the general quality. Looks like you got a bad one. Even worse looks like their customer support stinks.
I still say you shouldn't sweat it. Hopefully you bought it with a credit card so you can get the money back. More people need to be aware of consumer protection laws and right to charge back payments for goods not as described. You should just call the credit card company, tell them you want to dispute the payment for good not as described, share some evidence of the issue, and you'll get your money back. Musikraft will have an opportunity to respond to the dispute but you will probably get your money back. I always say - refunds are the polite way of getting your money back; chargebacks are the the effective way.
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Unfortunately this neck is around 3 years old and well out of warranty. It’s not the wood itself that’s the issue but the way the truss Rod was installed to deeply as well as the nut itself being total shite! So I inadvertently over adjusted it and it’s now stripped and irreparable according to Musikraft, after sending it back to them.
I also have another neck from them same vintage 2 piece construction that works fine and the truss Rod is low in that one as well, but still working!
Im just mad they won’t admit any fault in their workmanship or materials. I would even be okay if they offered me a new neck at at least 50% off. But they insist the fault is solely mine and offer 20% off!
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"So I inadvertently over adjusted it..."
And you're blaming them? They don't make these necks by hand - they're made by CNC machines and jigs. They make lots and lots of necks and there would be an industry wide condemnation of them if the workmanship was as rotten as you say - but I've never heard of any (and I like and use they're products and will again). It sounds like you just don't want to accept the fact that, after looking at the neck you returned, they did not agree that it was their fault. Someone has to make the decision and someone has to accept it. I think that offering you another neck at a fair discount was good customer relations even if was 3 years old and 'messed with'. It might have gone further in your favor if you had included a statement from a qualified tech stating that he felt that it was built incorrectly. These manufacturers have to balance their customer service knowing that their products are not only being installed and serviced by qualified techs but, also, by 'shade tree mechanics'.
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Please explain how I have basically the same 2 piece constructed neck on another Musikraft neck with headstock adjustment,and is comparable in age. And no issues with the same adjustments?
By your logic if it’s all CNC they should be exactly the same and this one should have stripped out as well? I’ve never had this issue with any of say 40 necks I’ve owned from various makers Allparts, Warmoth, Guitar Mill, USAG, etc.
Im definitely willing to accept some responsibility but not 100% I would think also they would be glad to repair it at a fair price. But if this is built to break so easily what part do they own in this?
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They dont know you, and if they changed every 3 year old neck that someone messed up they would be out of business
I would have sent you a new neck and an apology because I have seen you sig dozens of times on the internet, and that does create a special bond…
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Totally understand the opposite opinion, especially not being in the middle of it. What I don’t get is their unwillingness to accept any fault in their design process when this occurs so easily.
Both of my headstock adjustment necks were routed to deeply,in my opinion to properly access the truss rod for most any tool I tried.
Also how is it their nut strips so easily and is not able to be replaced?
They do make some great replacement necks in general and at a fair price as well. But their customer service policies are sorely lacking!
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I kind of agree with several others, a 3 year old neck that now has a stripped truss rod nut, anything could have happened in the interim. It's at least possible that it was overtightened, the company has no way of knowing how competent you are. Plus they offered a remedy anyway.
What I do get concerned about is splashing a title like that on an internet forum, which I often see on other music related forums. Someone who doesn't dig too deep might just register that they should avoid this company. I am not getting that takeaway from this situation, it is at least a gray area. IMHO YMMV etc.
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So again a couple of points that I’m in agreement with. But on the users end here’s the issue. They made it incredibly hard to access the nut since the truss-rod sits quite low and is hard to access (headstock) They should offer a better quality nut that doesn’t strip so easily as well as the ability to replace the nut itself.
Its ridiculous to have to purchase an entirely new neck with such easy remedy in the first place. Also their solution is to remove the entire fingerboard and refret it? That’s more than the original cost of the neck itself.
The good news is I found a solution possibly on YouTube if the nut is removable. If not then it’s toast, and I stand by my criticism of their service and builds.
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Old man yelling at clouds. I guess if I want a partscaster neck ill be sure and go to musikraft
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Yeah I totally misread the first post and will probably keep buying musikraft. In fact I have two Birdseye necks from them getting lacquered right now.
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Well to those who love their Musikraft necks , good for you! Just make sure to not get the headstock double truss rod version or be extremely careful with your seasonal adjustments,
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Hmmm, I see I'm in the minority here, but without seeing the neck, I can't know who's at fault here and I, for one, can't rush to pass judgement on who's fault it is. Setting a truss rod can be a tricky operation. I'm talking about from the onset. I have no experience with Musikraft but I do know that there's not an infinity of adjustment on any truss rod. There's just so much you can turn that nut before you bottom out (though I've finagled rods by cutting threads deeper or using washers or in some cases, invoking demonic incantations-not recommended) but it's not beyond my imagination and experience that it actually IS some inherent fault in design.
Truth be told, some necks are dead on straight and true. The truss rod might never be called upon to even be brought to tension. Other necks are the product of a tree with a twisted childhood. You might very well twist until the nut and rod run out of threads and it just ain't gonna behave.
Look, I've worked with literally hundreds, if not thousands of brand new from the factory necks. Some needed tweaking, and yes I came across the occasional one where I felt the bottom of the thread, and if the neck was good at that time, it went out...with no further adjustment possible by the customer-in five minutes, or five years. In my mind, I would have rejected that guitar, but my bosses say if it's perfect in spec and playability then it's perfect to go. Them's the rules.
As a luthier, I've found perfectly quartered straight grain mahogany and built a neck with it, only for it to find a tendency undetected manifest itself as a twist years down the road. I didn't know that tree before it was felled and maybe it twisted before it was felled and dried, weather brought out an inner nature, and a truss rod was only so effective in compensating before threads stripped or bit deeper into the wood with no ostensible correction. And yeah, sometimes the wood on that tree is softer than the wood on another neck. Threads and nuts and bolts don't hold against that occasional softer wood.
What I'm saying is, a piece of wood was never meant to be a perfect and harmonious counter to the pull of strings, especially when cut down to a playable dimension. These things happen. If it happens on a neck I crafted, I'll stand by it, plane the fingerboard, even bake off the fingerboard and set a new truss rod or when I worked for Ibanez, it was a nanosecond nod and they get a new neck if not new guitar. Because these things happen. Because the design is not perfect. Because that very well have been an inherent fault that went undetected until an adjustment was needed-five seconds or five years from the point of purchase.
I just don't know the situation, but I do feel that the people with the name on the product owe it to the customer to look into it and maintain an obligation of satisfaction. As I see it, it's part of the business and wood is a constant variable.
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