"Reverb.con" Say goodbye to "customer service"

[buduranus2]

I'm in the midst of trying to wrest a $75 partial credit for an undisclosed defect on a guitar I bought on the site. In addition to being unceremoniously kicked off chats three times, the "resolution agent" has gone MIA for three days and counting. Before Etsy bought the site the customer service was pretty good. Now it's abysmal if not non-existent.

Seventy-five bucks isn't gonna make me or break me. But let this experience be a cautionary tale to anyone contemplating buying or selling a high-value item. You're on your own with limited, if any, recourse.

[nyc chaz]

If you payed with Paypal and or credit card you could open a dispute with them.

[buduranus2]

If you payed with Paypal and or credit card you could open a dispute with them.

That would be more time-consuming and stressful than just chalking it up to experience.

[nyc chaz]

When buying on Reverb,best to buy from reputable dealer or someone with numerous positive sales reviews.Usually Reverb sides with the buyer to the chagrin of most seller's.

[nevershouldhavesoldit]

That would be more time-consuming and stressful than just chalking it up to experience.

That depends on which credit card you use. I’ve disputed 2 such problems and my CC company made it right with one simple form.

[nyc chaz]

That depends on which credit card you use. I’ve disputed 2 such problems and my CC company made it right with one simple form.

Amex is the best when disputing something i have found.

[AllanAllen]

I'd rather not have a guitar than order it off reverb or ebay.

[Dean_G]

I've done quite a lot of both buying and selling on Reverb over the years, and recently. Maybe I have just been lucky but I have had good experiences. Perhaps their customer support is declining these days. Will keep that in mind.

[DawgBone]

I'd rather not have a guitar than order it off reverb or ebay.

I've had great luck ordering from reverb and ebay, and horrible luck selling on ebay. Didn't even bother with reverb.